Technical Support Engineer

About the Job

The Company

Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester.

This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years.

Due to increased demand within the department, our client now has a requirement for a Customer Technical Support Engineer.

365 Resourcing is the preferred supplier to Mazak.

Introduction

An opportunity has arisen to join the Service Department as an Office based Technical Support Engineer.

Job Description

This is a technical role, supporting customers along with breakdown, installation and service engineers based across the country.

Being office based; the role would ideally suit a Midlands based candidate with a positive attitude to support the field-based colleagues. It may require occasional field support and travel across the UK. The successful candidate will be expected to use this opportunity to build on their machine tool experience and knowledge and become a key member of the Technical Support Team.

Essential Criteria

• An engineer with electrical or mechanical knowledge and understanding of Mazak machine tools.
• Experience of Mazatrol controls, machine operations and axis movements.
• Understanding of Mazak product range of machines.
• Experience of fault diagnosis.
• Understanding mechanical drawings and schematic electrical drawings.
• Understanding of structure of machines and how they work.
• Working alongside current engineers supporting customer requirements.
• Identification of parts from current manuals.
• Creating incidents for workflow within the team.
• Able to find part numbers for mechanical and electrical items.

Desirable Criteria

• A knowledge of windows-based applications.
• Team player, ‘can do’ attitude.
• Can communicate with customers at all levels.
• Excellent telephone manner.
• Flexible working approach to meet demand (to include overtime if required).

The Reward

The successful candidate can also expect the following:

• Join a successful, multi-national manufacturing company,
• Excellent career potential,
• 25 Days Holiday plus Bank Holidays,
• x2 Death in Service Package and Well being Programmes,
• AVIVA Pension,
• Free Uniform,
• Free Parking,
• Subsidised Restaurant on site,
• Working hours are Monday to Friday 8-15am to 16-30 pm with additional overtime when required and weekends when required,
• Overtime is paid at Time 1/3 first 2 hours then Time 1/2 thereafter each day. Saturday is Time 1/2 and Sunday Double Time.

If this Customer Technical Support Engineer role sounds like the right opportunity for you then please call to discuss further or email me at the address supplied.